Grievance Redressal Mechanism
Level 1
Lodge Complaint
Contact the Customer Care Executive or Brnach Manager or Branch Manager.
(Via Toll-Free No. 08069340000, Online Compliant Via Website)
(Via Toll-Free No. 08069340000, Online Compliant Via Website)
↓
If not resolved / unsatisfied
Level 2
Further Escalation
Escalate to the Nodal Officer : manish_c@sutexbank.in.
Please quote your Ticket ID / Reference No. from Level 1.
Please quote your Ticket ID / Reference No. from Level 1.
↓
If not resolved / unsatisfied
Level 3
Principal Nodal Officer (PNO) : nimesh_k@sutexbank.in
Highest Internal Escalation level.
Note: The PNO reviews the grievance before final rejection.
Note: The PNO reviews the grievance before final rejection.
↓
If not resolved within 30 days total
Level 4 - External Recourse
RBI Integrated Ombudsman
Lodge a complaint online at cms.rbi.org.in or via email to crpc@rbi.org.in.
